Privacy policy

Last updated: 4 October 2026

Obsidian Workwear Co. is a trading name of Obsidian Padel Ltd, a company registered in England and Wales (company number 17095976), whose registered office is Unit 60, Oak Field Road, Three Legged Cross, Wimborne BH21 6FE ("we", "us"). We are the data controller for the personal information described in this policy.

This policy explains what personal information we collect when you visit our website, place an order or contact us, how we use it, and your rights under UK data protection law (the UK GDPR and the Data Protection Act 2018).

What we collect

  • Contact and order details: your name, business name, email address, phone number, billing and delivery addresses, and what you order.
  • Payment details: payments are processed by our payment providers (such as Shopify Payments or PayPal). We don't see or store your full card details.
  • Artwork and order notes: logos, designs, names and other files or instructions you send us so we can print your order.
  • Communications: emails and messages you send us, and our replies.
  • Website usage: information about your device and how you use our site, collected through cookies and similar technologies (see "Cookies" below).

How we use it, and our lawful basis

  • To take, print and deliver your order, send proofs, and handle cancellations, refunds or problems with an order. Lawful basis: to perform our contract with you.
  • To keep financial and tax records. Lawful basis: legal obligation.
  • To run, secure and improve our website, and to prevent fraud. Lawful basis: our legitimate interests.
  • To send you marketing emails, only if you've opted in. Lawful basis: your consent. You can unsubscribe at any time using the link in any email.

Your artwork

We use the logos and designs you send only to produce your order and any repeat orders you ask for. We don't use them for anything else, including in our own marketing, unless you give us permission.

Who we share it with

We share personal information only where needed to run our business:

  • Shopify, which hosts our website and store and processes orders on our behalf.
  • Payment providers, to take payment.
  • Royal Mail and other couriers, to deliver your order (your name, address, and email or phone number where needed for tracking).
  • Our accountants and professional advisers, where necessary.
  • Authorities, where the law requires it.

We do not sell your personal information.

International transfers

Some of our service providers, including Shopify, may store or process data outside the UK. Where that happens, the transfer is protected by appropriate safeguards, such as UK adequacy regulations or the UK International Data Transfer Agreement or Addendum.

How long we keep it

  • Order and financial records: 6 years, to meet tax and accounting rules.
  • Artwork files: kept while you're a customer so we can reprint orders; ask us at any time and we'll delete them.
  • Marketing data: until you unsubscribe.

Cookies

Our website uses cookies that are needed for it to work (for example, your basket and checkout). Where we use analytics or marketing cookies, we ask for your consent first through the cookie banner, and you can change your choice at any time.

Your rights

You have the right to:

  • access the personal information we hold about you
  • have it corrected if it's wrong
  • have it deleted
  • restrict or object to how we use it
  • receive a copy in a portable format
  • withdraw consent to marketing at any time

To use any of these rights, email contact@obsidianpadel.co.uk. We'll respond within one month.

Complaints

If you're unhappy with how we've handled your information, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk, telephone 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

Contact us

Obsidian Workwear Co. (Obsidian Padel Ltd) Unit 60, Oak Field Road, Woolsbridge Industrial Estate, Three Legged Cross, Wimborne BH21 6FE Email: contact@obsidianpadel.co.uk